International Shipping, Exchanges & Returns

International Shipping

Lookie Lou does ship outside the USA and provides international shipping rates on a case-by-case basis. The following shipping rates and destinations have been established. If you don't see your country listed or you wish to order something outside these weight ranges (which would become clear as you attempt to check out), just email us at info@lookielou.com with your shipping address and the products you're considering ordering. We will send you a quote as soon as possible. Please be aware that many countries charge customs duty and taxes for goods imported from the US. You, the customer, are responsible for paying duty and taxes, which can often be substantial. We highly recommend locating a duty calculator and estimating your duty before placing an order. We've provided links to duty calculators for a few countries, below.

Australia (you can find duty and tax info here)

Canada (you can estimate shipping duty and VAT with this calculator)

Germany (there are probably better calculators on German websites, but you can start with this duty calculator)

Norway (there are probably better calculators on Norwegian websites, but you can start with this duty calculator)

Poland (you can estimate shipping duty and VAT with this guide)

Singapore

Sweden

UK (you can estimate shipping duty and VAT with this calculator)

Order Processing

We package and ship your order as soon as reasonably possible after we receive credit card authorization and verification. Orders are shipped on business days only. Business days are Monday through Friday, excluding US federal holidays. In most cases, orders ship within one business day of the day the order is placed. You will receive a shipping notification and tracking information, when available, as soon as your order has shipped. All orders ship from Lookie Lou's headquarters in Glenview, Illinois, USA.

Packaging

Whenever possible, we use the most environmentally friendly shipping and packaging materials we can find. We reuse void filler and limit the amount of disposable material that goes into each box.

 

International Return & Exchange Policy and Process (Updated 8/26/2015)

What We Can Take Back

We really want to make you happy. If the products you receive fail to meet your expectations, we’d like to make it right. Our return policy has been designed to both satisfy you and keep our doors open. We can accept an item for return or exchange if the following criteria are met:

What We Can’t Take Back

Under some circumstances, we can’t accept items for return. We will be unable to process your return if:

***All determinations of signs of use, wear and tear, and damage will be made by Lookie Lou in its sole discretion.

How to Make an International Return or Exchange

To make a return or exchange, follow the process described below. Basically, you'll let us know you want to make a return and go to your mail carrier of choice to mail the return. If the item you’re returning meets the What We Can Take Back criteria above, you’ll be eligible for a full refund (excluding original shipping charges), exchange, or store credit. In case you didn't see it in the previous sentence, please note that we will not be able to refund the original shipping and handling charges.

Return & Exchange Process

1. Click the button below that says “Click here to start your return.” (This button will open an email addressed to returns@lookielou.com. If the button doesn't work for you, just send us an email at returns@lookielou.com with the following information.) Include in your message to us your order number, what you would like to return, and why. We'll email you back to let you know we received you email and confirm whether or not your return should be refundable based on the criteria above. 

2. Complete the short and sweet Return Form included in your original shipment. If you need a new Return Form, just email us at returns@lookielou.com.

3. Pack up the item(s) to be returned or exchanged with the Return Form.

4. Take your return/exchange to the mail carrier of your choice and ship it back to us at the following address. You, the customer, are responsible for return shipping charges.

Lookie Lou
1872 Johns Drive
Glenview, IL 60025
  
5.  As soon as we receive your item and confirm it is an item we can take back, we’ll process your return. We’ll stay in touch. If you would like to exchange the item for a different size or color, we will offer you a discount on shipping for the exchange item, however, shipping will not be free. We determine this discount on a case-by-case basis as shipping costs vary greatly with the size and weight of the item to be shipped.

 

Returned items that are on the What We Can't Take Back list will not be refunded, credited, or exchanged. Please ensure that your item is not on the What We Can't Take Back list before returning it.

 

Click here to start your return or exchange.