Shipping, Returns & Exchanges

Domestic Shipping

Order Processing

We package and ship your order as soon as reasonably possible after we receive credit card authorization and verification. Orders are shipped on business days only. Business days are Monday through Friday, excluding US federal holidays. In most cases, orders ship within one business day of the day the order is placed. You will receive a shipping notification and tracking information as soon as your order has shipped. All orders ship from Lookie Lou's headquarters in Glenview, Illinois, USA.

Domestic Shipping

Here's the price breakdown for shipping within the US:

We ship domestically with USPS and UPS. First class mail may take two to seven days (or more) to arrive. Priority Mail packages should arrive at your door within two to three of shipping. Packages shipped UPS Ground typically arrive in one to five days. Tracking information for your order, when available, will be automatically emailed to you.

If you live in the Glenview/Chicago, Illinois area, you are welcome to come and pick up your order for free. Just send us an email letting us know that you'd like to do this.

Shipping charges are displayed in your shopping bag at the time of your order. This information also appears in your order confirmation email. All orders ship from our warehouse in Illinois.

Packaging

Whenever possible, we use the most environmentally friendly shipping and packaging materials we can find. We reuse void filler and limit the amount of disposable material that goes into each box.

  

Return & Exchange Policy and Process (Updated 8/26/2015)

What We Can Take Back

We really want to make you happy. If the products you receive fail to meet your expectations, we’d like to make it right. Our return policy has been designed to both satisfy you and keep our doors open. We can accept an item for return or exchange if the following criteria are met:

What We Can’t Take Back

Under some circumstances, we can’t accept items for return and/or refund. We will be unable to issue you a refund if:

***All determinations of signs of use, wear and tear, and damage will be made by Lookie Lou in its sole discretion.

How to Make a Return or Exchange

To make a return or exchange, follow the process described below. Basically, you'll let us know you want to make a return and go to your mail carrier of choice to mail the return. If the item you’re returning meets the What We Can Take Back criteria above, you’ll be eligible for a full refund (excluding the original shipping charges), exchange, or store credit. In case you didn't see it in the previous sentence, please note that we will not be able to refund the original shipping and handling charges.

Return & Exchange Process

1. Click the button below that says “Click here to start your return.” (This button will open an email addressed to info@lookielou.com. If the button doesn't work for you, just send us an email at info@lookielou.com with the following information.) Include in your message to us your order number, what you would like to return, and why. We'll email you back to let you know we received you email and confirm whether or not your return should be refundable based on the criteria above. 

2. Complete the short and sweet Return Form included in your original shipment. If you need a new Return Form, just email us at info@lookielou.com.

3. Pack up the item(s) to be returned or exchanged with the Return Form.

4. Take your return/exchange to the mail carrier of your choice and ship it back to us at the following address. For returns, you, the customer, are responsible for return shipping charges. For domestic exchanges that do not include final sale items, we will provide you with a return shipping label.

Lookie Lou
1872 Johns Drive
Glenview, IL 60025
  
5.  As soon as we receive your item and confirm it is an item we can take back, we’ll process your return. We’ll stay in touch.

 

Returned items that are on the What We Can't Take Back list will not be refunded. In some cases, they are eligible for store credit or exchange. Please ensure that your item is not on the What We Can't Take Back list before returning it. And if you have any questions, just ask us!

 

Click here to start your return or exchange.